This Bank of America short sale problem was resolved because when they said no, we heard KNOW. Many people hate short sales because they say no to often and many people hate Bank of America because they are slow to respond. When you get the two issues together it could create a problem.
Many times when banks say no the agent negotiating should be hearing KNOW not NO. When you have that mindset it becomes a problem to solve. What do they not KNOW that will make them change their mind.