Video 92: I almost always document every conversation I have with a bank. Of course, the one time I do not comes back to bite me in the rear end. After submitting a short sale package three times I finally get confirmation that the bank received it. They tell me the BPO will be ordered and completed within two weeks. Two weeks later I call back, and they said they did not receive the package. No problem I write down who I talk to, go back to my notes and sure enough, this time I didn’t get the name. Starting over, lesson learned, most of the time is not good enough. Hope this helps some other agent who documents “most of the time.” Would love to hear your thoughts, you can leave a comment or e-mail me Dean Ouellette.